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Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
Monday to Friday : 9AM-6PM
Email us at [email protected] or use the form below:
[title text=”Frequently Asked Questions” tag_name=”h4″]
Let us help you
[accordion-item title=”How long will it take for my package to be delivered?”]
Yes! We ship worldwide. We provide the lowest possible shipping fees starting at $5.95. We may also offer free shipping occasionally.
The time frame for order delivery is divided into two parts:
Processing time: 1 – 3 Working Days.
Shipping time: 11 – 17 Working Days.
[accordion-item title=”Which payment methods are accepted?”]
We accept payments through VISA, Mastercard, AMEX and PayPal.
[accordion-item title=”How to track my order?”]
Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: Track Your Order
Note: Due to the carrier system, your tracking code information may take up to 48 business hours to be visible on the carrier website.
[accordion-item title=”How do I cancel my order?”]
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email [email protected] and we’ll help find an alternative solution. You can see more information for order cancellation here: Order Cancellation
[accordion-item title=”How to return an item?”]
Customers have 30 days from the date of receive to change your mind and return the items without explaining the reason and Ascomfy has to issue a refund. You can request a return by contacting us at [email protected]. After receiving the return item, Ascomfy has to issue a refund back to customers’ account. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Find return prolicy here: Return Policy
[title text=”Send us an email” tag_name=”h4″]